Summer brings tourists and long queues. Find out how to put an end to it.
With the arrival of tourists in the warmer seasons of the year also comes long, drawn-out queues, which sometimes turn some customers away. There are several ways to avoid queues, especially those that drive customers to exhaustion. We've selected some tips that will help you overcome this problem.
Teamwork
The key points for providing excellent customer service are: communication, organisation, speed and training.
Without communication, it's impossible to work as a team. From meal orders, drinks, division of roles and tasks, rules, etc., all employees need to be informed. Only then will they be able to be focused and organised in their tasks, respond more quickly to customers and help each other. Otherwise, you'll find yourself with two or more people preparing the same meal, unanswered orders, deliveries not reaching customers and other problems.
Through communication, you can also discover points for improvement. In other words, you may realise that a certain professional should undergo training in areas that are more difficult for them and that end up compromising the work of the rest of the team. Invest in training your employees and you'll see that the problems that led to delays in service, for example, will no longer exist.
Simplified payments
The main peaks of crowds and, consequently, queues, come before and after meals. In the first case, because the establishment may be full and customers need to wait to get a table and, in the end, to make payments.
How many times have you lost customers because you don't accept card payments or because you have endless queues? There are several solutions that will help you eliminate long queues and not lose any more customers.
If you're a REDUNIQ customer, you have access to solutions that will make your business run faster. The main advantages are accepting card payments - including tourists' international cards - accept Contactless payments - saving around 21 seconds per transaction and avoiding long payment queues - and being independent of any bank. This means that REDUNIQ can install POS terminals, for example, regardless of your bank and, if you already have a TPA, you can join REDUNIQ without having to change it.
If you have foreign customers, make sure your POS has DCC - Dynamic Currency Conversion -a solution offered by REDUNIQ, which consists of paying with your customer's currency of origin. How does it work? Firstly, the POS automatically recognises whether the card is issued in one of the convertible currencies. Then, if the payment is eligible for DCC, the TPA displays the amount in the currency of origin and in euros, and the transaction is carried out in the currency the customer has chosen.
This payment innovation brings several benefits to your business, namely additional revenue due to REDUNIQ's financial incentive for this service and a value-added service for your customers. For holidaymakers, the benefits are the possibility of choosing the currency in which they want to pay, transparency in currency conversion and certainty of the amount to be paid in their currency of origin.
Book online
By giving customers the chance to book online, you'll be able to manage your time better - whether it's cooking, booking a table, home deliveries or payments - and avoid queues for lunch or to pay.
More and more companies are allowing you to order meals online with home delivery. In this case, all you need to have on your website are the meals and their prices, delivery costs and simplified payment methods. All the person has to do is choose, pay for and wait for their meals at home or in the office.
There are also establishments that allow you to book tables via apps or websites. In some cases, you can even choose your meals, drinks and dessert and pay online.
If you're thinking of launching your restaurant or other business online, REDUNIQ can help you with two solutions. The first solution is aimed at those who have the capacity to launch a website and want to integrate a payment solution through a e-commerce platform on your website; the second is aimed at those who don't want to have such robust e-commerce solutions. In this case, there is the option @PaymentsYou can send a simple link by email to your customer so that they can make the payment and, once the payment has been made, you will receive a confirmation and the amount will be automatically paid into your bank account.
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