REDUNIQ facilitates and simplifies checkout for Portuguese businesses that sell online with and without a website (via social media marketplaces, for example) with two solutions for online paymentin particular REDIUNIQ@Payments and REDUNIQ E-CommerceThis helps to ensure safer, higher sales and more loyal customers, but the customer shopping experience is not complete at this point.
Regardless of the marketing strategies associated with your online business, the technology you can adopt to visualise your products (augmented reality, virtual reality, etc.), customer service (chatbots, 24/7 service), the Your customer's happiness will only be complete when the product they have purchased is delivered to their home..
According to a study by the consultancy Deloitte, national hauliers take on average.., 3.5 days to deliver products purchased onlineThis is a time that many consumers perceive as being too long for their expectations and, as a result, they think twice before buying something from that shop again.
In addition to this problem with the courier, online shops end up struggling with adverts promising deliveries in two working days or less, which then turn out to be too optimistic, causing frustration among their customers.
As well as being it's important to offer more realistic delivery timesPortuguese online businesses should look for establish agreements with the transport company that offers shorter delivery times and a higher quality of serviceincluding the possibility of having a certain number of free deliveries depending on a certain volume of regular deliveries.
How do I choose the best transport company in Portugal?
Although it's a highly subjective task to answer a question like this "what is the best carrier for e-commerce?"Over the next few lines, we'll help you choose the best carrier based on your objectives and what is normally offered by the logistics market.
Therefore, in order to choose the carrier that can best serve the interests of your online business and your customers, you must take into account:
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The services offered
Each carrier offers a package of different services, the choice will always depend on how much you plan to spend and what type of service will provide the customer with the best quality in tracking and tracing the parcel.
For example, several haulage companies in Portugal offer parcel tracking and tracing via telephone, SMS or email notifications when the time for delivery approaches, while other e-commerce transport companies have already integrated e-commerce platforms that allow businesses and their customers to follow up on their orders, at prices that are affordable for their business.
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Delivery times
Of course, your customers would like to have their order on their doorstep or at the pick-up point within minutes of finalising the checkout.
Although this is not possible, it is important that in the when choosing your courier, pay attention to deadlines and prices that each of the transport companies offers you for standard and express delivery services.
This equation also includes type of product and packaging, weight and size to be delivered regularlyas well as the deadlines you want to offer (same day, next day, in a week, etc.) and the place of delivery (delivery in shop, at a service point, at the customer's address).
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The terms of the contract
Before concluding the contract, clarify any doubts you may have with the transport company, in particular the following customer service, complaints, collection, transport, packaging and delivery of orders.
In addition, check the price, obligations and responsibilities of the transport company.
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Fees
It's important to have on your desk which fees you will have to pay for collection, return or storage time charged by the transport companies in order to have an exact idea of what, for example, a refund could have on the finances of your online business.
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Insurance
Transporting products, not infrequently over many hundreds of kilometres, has its challenges, which is why it is it's important to choose a carrier with cargo insurance in case something unexpected comes up.
Conclusion
If you're thinking of asking for a quote from a courier to deliver the products that customers buy from your online shop, you should indicate this:
- Type of product to be delivered;
- Volume of monthly/annual orders;
- Average weight and size of parcels to be delivered.
On the carrier's side, the information it must provide you with is as follows:
- What are the delivery times?
- Order times;
- What technologies are used to pack and track the parcel;
- What condition is the fleet in?
- Whether or not the customer was contacted before delivery, the number of contacts and the number of delivery attempts;
- Geographical area where it operates and possible outsourcing;
- Collection costs during a return process.
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